Butler says the company had “worked very closely with Google” to prevent the Verizon AI agent from hallucinating by creating ...

The enhanced customer experience includes AI-driven support in the app that is more customized and available around the clock.

With this valuable information, any company in any industry can learn from the investment Verizon is making in customer experience (CX).

We spoke to Verizon's consumer group CEO about how he sees Google Gemini revolutionizing customer service quality.

Verizon Communications Inc (NYSE:VZ). unveiled a multi-pronged overhaul of its consumer services Monday, debuting a suite of artificial intelligence-driven tools, retail expansions, and live agent ...

Verizon has partnered with Google to revamp its My Verizon app with a Gemini AI-powered customer assistant. It is capable of quickly fixing complex issues without any intervention from a human ...

My new series, The AI Advantage in Telco, explores how AI is becoming the strategic brain behind telecom’s most critical ...

Verizon, America’s Most Reliable 5G Network, Launches Industry-Leading, AI Powered Customer Experience Innovations Verizon Communications, Inc. - GlobeNewswire - Tue Jun 24, 5:30AM CDT ...

Looking ahead, Verizon aims to enhance its fiber footprint with the acquisition of Frontier Communications and to utilize AI-powered solutions to improve customer experience.

For Silicon Valley giants, getting ahead in the artificial intelligence race requires more than building the biggest, most capable models; they’re also competing to get third-party developers to build ...

Verizon's customer transformation is built on the foundation of America's fastest and most reliable 5G network at home and on the go.

Investing.com -- Verizon Communications Inc (NYSE:VZ). unveiled a multi-pronged overhaul of its consumer services Monday, debuting a suite of artificial intelligence-driven tools, retail expansions, ...