From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

By training your teams to recognize when flexibility serves the greater purpose, you can turn every interaction into an ...

NYSEG says investments in training, staffing, and smart technology have significantly improved customer service, according to ...

You can reach Expedia's customer service by calling their toll-free number, using the live chat 855 542-9255 feature on their ...

AI can reduce costs — but done wrong, it alienates customers. See how forward-thinking brands are blending automation with ...

AI-powered customer service tools like chatbots that rely on large language models (LLM) aren't new: 41% of organizations use ...

Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

Mirokaï the humanoid robot turns ordinary moments into memorable ones with advanced artificial intelligence, storytelling and a dash of charm.

Please wait for the next available AI representative, your call is important to us.

The North Carolina Department of Revenue announced that Professional Mail Services Inc., has unexpectedly ceased operations ...

Malaysia Airlines urges the public to only interact with verified official Facebook and Twitter accounts (look for the blue ...