Lopez is in the midst of her Up All Night: Live in 2025 tour, which kicked off on July 8 in Pontevedra, Spain, and has so far taken her to Hungary, Italy, Turkey, Poland, Romania, the United Arab Emirates, Egypt, Kazakstan and Armenia, with two remaining dates in Almaty, Kazakstan, on Aug. 10, and Sardinia, Italy, on Aug. 12.

This Chanel moment adds to what has been a challenging stretch for Lopez. As previously reported, her upcoming Las Vegas “residency” has faced slower-than-expected ticket sales. The limited run features three New Year’s Eve shows and six March dates, with prices ranging from about $121 to $1,300.

Their attitude was rude and unwelcoming, treating customers with suspicion rather than respect,” one person fumed online.