Dubuque celebrated the opening of its new 911 Emergency Communications Center Thursday, marking the completion of a project ...

Spokane County is seeking the use of an artificial intelligence system that would triage nonemergent Crime Check calls to help dispatchers, Spokane Regional Emergency Communications announced Tuesday.

From wearables to voice assistants, a new wave of device-initiated calls is changing how dispatchers respond — and why better ...

CHICAGO (WLS) -- The COVID-19 pandemic, civil unrest and now the spike in violence have all led to extremely high 911 call volumes in Chicago. "Been here almost 22 years and I have never seen the ...

At about 2:30 a.m. on Aug. 19, Hays County Emergency Communications Officer Eden Dunn answered a 911 call from a Kyle ...

Metro Women's Caucus calls for more changes at Nashville's 911 Communications Center citing what members say is a toxic work ...

LakeComm, Lake County’s new 911 emergency communications center, is officially up and running at the new Regional Operations and Communications Facility in Libertyville. In the last two weeks, ...

AI voice assistant Aurelian is helping 911 call centers handle non-emergency calls like noise complaints and lost wallets Aurelian is already live in over a dozen U.S. cities The AI aims to free up ...

Emergency services dispatcher Enette Kajioka visits with dispatch supervisor Susie Egdamin, holding her 8-month-old grandson Kawaonuiaola, on Monday after dispatchers were recognized for their work as ...

SPOKANE, Wash. – Spokane is set to face significant changes in its 911 emergency response system, as the Spokane Regional Emergency Communications (SREC) has announced it will cease its services to ...

In Allegheny County, there are 130 municipalities, and plenty of repeated street names. With centralized 911 centers, this ...