With Dallas Police struggling to meet their own response time targets, NBC 5 Investigates searched for solutions in another city, where police sometimes answer calls before they are even dispatched.

A man is being honored for stopping to help two young children walking alone in the dark in San Pablo. He reportedly “waited ...

Those numbers represent improvement from May, when the average hold time was 55 seconds and the longest wait stretched to 17 ...

This photo taken Sept. 25, 2025, in Jackson, Miss. shows a blank screen on a phone while making a 911 call which resulted in a dial tone, during a 911 systems outage across Mississippi and Louisiana. ...