After months of resisting, Air Canada was forced to give a partial refund to a grieving passenger who was misled by an airline chatbot inaccurately explaining the airline's bereavement travel ...

Air Canada's argument that its AI-powered customer chatbot was solely liable for its own actions didn't hold up in civil court (thank goodness), and now the airline must refund a customer who was ...

Despite a distinct drop in its U.S. transborder performance, Air Canada’s sixth freedom revenues grew by double digits in the ...

Rivers ordered Air Canada to pay Moffat the promised $483 refund plus nominal fees. “I find Air Canada did not take reasonable care to ensure its chatbot was accurate,” Rivers continued.

Air Canada grounds pilot behind antisemitic social media posts: ‘Burn in hell’ By Shannon Thaler Published Oct. 11, 2023, 10:33 a.m. ET ...