Meta will soon use what people tell its artificial intelligence chatbot to get even better at selling them things.

A Harvard Business School study shows that several AI companions use various tricks to keep a conversation from ending.

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

Chatbots have taken the world by storm. These robots act as personal assistants, customer support representatives, marketing executives, and more. They're either powered by artificial intelligence ...

When I recently sought to upgrade my mobile phone, my first stop was my provider’s website in search of a contact number. To my surprise, a virtual chatbot quickly established the nature of my visit ...

A recent report suggests that chatbots can persuade people to change their opinions. Subjects retained that new viewpoint for ...

The parents of teenagers who killed themselves after interactions with artificial intelligence chatbots testified to Congress ...