Mumbai: Convergys Corp., the US-based call centre operator with operations in India, is in advanced talks to buy business process outsourcing (BPO) firm Minacs Ltd in a deal worth $500 million, two ...

Convergys plans to add 350 new employees to its workforce in Colombia, as the global call center services giant celebrates four years of operations in the Andean country. In an interview with ...

When Andrea Ayers left her position as a customer service representative at a savings bank in Ogden, Utah, to join Matrixx Marketing as an entry-level trainer in 1990, her motivation was simple. “I am ...