A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

Zoho Desk Zoho's customer service software has been around since November 2016. More recently, the platform has achieved 45% year-over-year revenue growth for the past five years and serves more than ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

Hamilton is making the customer experience easier when residents and visitors seek help at the city building. Last month, the city had a soft launch of its new customer service desk at the Government ...

Ticketing software and help desk software are terms often used interchangeably. However, there are stark differences between the two. Ticketing software focuses on lodging, handling, and solving ...

From maps to dinner reservations, movie times to concert schedules, Eva Rusler almost always has the answer at Market Street's concierge desk. That answer comes with a smile. If she doesn't have it ...