Opinions expressed by Entrepreneur contributors are their own. As a customer service consultant and trainer, I’m the guy business owners ask to turn their company into “The Ritz-Carlton of Industry X” ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 6 years old. Horst Schulze is most ...

How do you improve a hotel's service? One answer comes from a boutique property in Honolulu, appropriately called the Hotel Renew. The Hotel Renew needs a renewal, according to its management company, ...

In recent years, social media and guest reviews have made a profound impact on the hotel industry. Savvy hotel operators who are willing and able to use guest feedback to improve their service can ...

Mobile Guest Service, a new digital solution launched by NH Hotel Group, is designed to change the way in which guests interact with the hotels and services. It also aimed to improve the experience ...

Every hotel should act like your home away from home. While plush bathrobes, fresh bed linens and spotless floors go a long way to ensure a comfortable, relaxing hotel stay, there’s nothing more ...

Hotels plan to test AI agents to streamline services, personalize luxury, boost revenue, and reimagine guest trips.

Before consumer reliance on AI, most hotels used brand awareness, search engine optimization, and other tools to cultivate customer loyalty. As AI agents and autonomous systems increasingly make ...