While it may be arguable that CRM systems were never meant for document management, it cannot be argued that a good deal of customer interaction is document-based. And this probably the reason that ...

When Nikon decided to merge and consolidate customer data from more than 25 disparate sources into one system, officials didn’t want the burden of maintaining it in-house, yet whatever they went with ...

The open source community can’t provide a drop-in replacement for expensive, high-end CRM applications from the likes of Salesforce.com or Siebel just yet. Still, you might be surprised at the level ...

Open-source software start-up SugarCRM plans to introduce support services for its free contact management product on Thursday, part of a big push to lure customers away from high-priced, proprietary ...

Having control over your CRM system is vital, and that control can be tenuous when relying on vendors for updates, customizations, and consulting. That’s where open-source solutions come in—and thanks ...

In Episode 2 of our Extreme CRM Makeover – Open Source Edition, we are going to look at SugarCRM, which is the “general contractor” supplying the CRM that will makeover American Bancard, the financial ...

The next version of SugarCRM's open source CRM application, due for release later this week, will include a customisation tool that the company says puts its offering on a par with those of its rivals ...

Company hopes gamification principles in its CRM application, now in beta, will make it stand out and better engage users The backers of a new open source CRM application called Zurmo are hoping to ...