Smart businesses recognize the value of outsourcing, as this can lead to huge cost reductions. Some lack the internal resources to meet customer expectations, while others can no longer handle the ...

Internet service provider EarthLink is laying off most of its call center employees and outsourcing the work to domestic and overseas companies, in an effort to cut costs. The company on Tuesday said ...

Expedia Corporate Travel recently revealed plans to bring some of its call center functions back to the U.S. from Manila, Philippines, where they had been handled by PeopleSoft. That decision closely ...

PADUCAH, Ky.--(BUSINESS WIRE)--CSI, a leading provider of end-to-end fintech and regtech solutions, announced today the launch of its new Call Center, an outsourced customer service capability ...

Colorado-based StarTek, which provides business process outsourcing services, opened in July a Hamilton call center in a formerly vacant space. StarTek is expected to create nearly 700 jobs once it ...

Last October, I wrote about mounting consumer dissatisfaction with offshore call centers. I suggested that some companies would come to the realization that they could differentiate their company ...

It's rare when it happens, but when miscalculations enter a call center the results can be catastrophic. Curt Barry, president of F. Curtis Barry & Company, a Richmond, VA, operations and fulfillment ...

Liveops has formalized a scalable outsourced call center model aimed at helping businesses improve customer experience outcomes without the fixed costs associated with traditional in-house contact ...

A call center is a division of a business, or a third-party firm representing a business, that conducts inbound and outbound communication with prospects and customers. Small business owners often ...

The MBTA last month adopted a process to consider unsolicited proposals from businesses and organizations, with a top T official declaring the transit agency “open for business.” A month later, the ...

This story is free to read because readers choose to support LAist. If you find value in independent local reporting, make a donation to power our newsroom today. Listen 3:53 Maureen Quigley-Hogan is ...