eBay can be an ideal platform for buying and selling items, but things don’t always go smoothly. Perhaps you need to cancel a purchase, you’re having trouble tracking an order, or a seller shipped the ...

Computer giant Dell suffered heavy criticism when it outsourced much of its customer support phone service overseas a number of years ago. But what happens when companies go a step further — when ...

eBay has begun testing a new instant-messaging-based customer support feature. The feature, which eBay will test for the next eight weeks, enables people to chat with customer service representatives ...