Sears - once known for quality products and service - is struggling with dissatisfied customers who complain about almost-new appliances that cease to work, weeks waiting for repairs and repairmen who ...

Escalate your complaint with proven steps and win back the refund you deserve. 💬 Read the ...

Jonathan Schlefer has a delivery problem with his new Sears refrigerator. Despite repeated promises, the company won't ...

Hundreds of Sears customers are claiming that the company's home services division is in shambles. The department, which is responsible for home repairs, is failing to fix faulty or broken appliances ...

Refrigerators are not part of my regular beat, but in the name of one more example about just how bad customer service is in our day and age, I just had to share this with you. Last night while on a ...

CHICAGO (WLS) -- One of America's most trusted stores is under scrutiny after customers called the I-Team with disputes involving warranties and other consumer complaints on big-dollar appliances.

CHICAGO (CBS) -- The Sears bankruptcy is making a lot of customers nervous. They're worried warranties and gift cards are worthless and pending refunds won't be paid. CBS 2 Investigator Dorothy Tucker ...

Oct 12 (Reuters) - Sandy Hetrick drove 15 miles from her home to a Sears in Media, Pennsylvania on Wednesday to buy folding chairs and clothes. Her local Sears in Wilmington, Delaware, the 54-year-old ...

I see in today's paper that Sears lost money in the third quarter: Sears Holdings Corp. swung to a fiscal third-quarter loss on falling sales and margins, notably at namesake domestic stores, as the ...