Voxeo is filling out their strategy to provide Unified Self-Service. Yesterday's acquisition of IMified greatly enhances Voxeo's UC portfolio, and is a key component in its Unified Self-Service ...

Every business owner with a call center knows the experience you want your customers to avoid: stuck in an endless maze of automated options, none of them right, frustration rising as the minutes tick ...

In a world where self-service technology plays a vital role in everyday life, it is crucial to understand the changing needs in customers' demands. Many retailers have implemented Artificial ...

Genesys customers will have access to SpeechStorm applications in short order. This week contact center company Genesys announced it has acquired a provider of self-service applications for mobile, ...

Reliable, secure, self-service access to trustworthy, clean data is at the center of alleviating the data teams burdened by data requests. While self-service data access is straightforward in theory, ...

Recently, I was reading a Salesforce white paper on the customer service expectations of millennials and Gen Z. The data mentioned how "67% of millennials have to re-explain their information while ...

Vanderlande has launched PAX Divest Assistant, a new self-service application for airport security checkpoints. It is designed to allow passengers to move through the divestment process without the ...