A new survey has ranked Southwest Airlines No. 1 for passenger satisfaction in economy or basic economy class. Delta Air Lines was ranked highest in satisfaction within the premium economy fare class.

Dallas-based Southwest Airlines ranked No. 1 in overall satisfaction, followed by Delta Air Lines and JetBlue, according to a ACSI travel survey. Graphic and data by the American Customer ...

The J.D. Power 2025 airline rankings show that JetBlue, Southwest and Delta are among travelers' favorites. But the survey ...

Their service ratings are taking off. According to JD Power’s 2025 North American Airline Satisfaction Study, overall passenger satisfaction is up six points from 2024 — and three airlines ...

Atlanta-based Delta Air Lines ranked No. 2 among U.S. airlines in the customer satisfaction study, tied with JetBlue. Dallas-based Southwest Airlines took the No. 1 spot, stepping ahead of Alaska ...

"Our Employees have always been ... of unrivaled Customer Service with top-ranking operational performance," said Andrew Watterson, Chief Operating Officer at Southwest Airlines.

This is a story about Southwest Airlines, a decisive change, and the satisfaction of knowing quickly that you’ve made the ...

Dallas-based Southwest Airlines took the No. 1 spot among U.S. airlines in the customer satisfaction study, soaring ahead of Alaska Airlines. Atlanta-based Delta Air Lines ranked No. 2 ...

While airlines are facing some uncertainty ... customer service is a key differentiator when it comes to customer satisfaction, and Southwest Airline executives have said on recent earnings ...

Airline passengers have spoken, and they've named the airlines that provide the highest customer satisfaction ahead of the busy summer travel season. JetBlue, Delta Air Lines, and Southwest each ...

New economy class seating on Southwest Airlines. J.D. Power said customer service is a key differentiator when it comes to customer satisfaction, and Southwest Airline executives have said on ...