People who work in customer service quickly learn that logic is optional in many conversations. One customer’s request for cat food turned into a full-blown emotional crisis, one that somehow became ...
It doesn't take a genius to know that if you don't schedule an appointment at an Apple Genius Bar, chances are you will have to wait for help. That did not go over well with one customer, who walked ...
Editor’s Note: We welcome our newest columnist, Kristen Howerton, this week to OC Moms. This is the first installment of her weekly parenting advice column, Take It ...
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