The changes include adding a 'Customer Champion' to field your query until it's resolved, updating you on their progress via your choice of calls, texts, or notifications in the My Verizon app.

Karandeep Singh Oberoi is a Durham College Journalism and Mass Media graduate who joined the Android Police team in April 2024, after serving as a full-time News Writer at Canadian publication ...

WASHINGTON (TND) — After a service issue impacted thousands of Verizon customers Monday, the company says the issue has been fixed. Just after 7 p.m. EST, Ilya Hemlin, a Verizon representative, told ...

Verizon’s integration of Google’s Gemini AI into its customer service chatbot has been met with heavy criticism from both customers and employees. Complaints range from poor issue handling and endless ...

Many Verizon customers can’t hear you now. There appears to be a widespread outage of Verizon cell phone service, according to DownDetector, an online site that monitors websites and services. We are ...

The outage affected customers in Festus, High Ridge and Park Hills. Service was fully restored shortly after 10 a.m., ...