The changes include adding a 'Customer Champion' to field your query until it's resolved, updating you on their progress via your choice of calls, texts, or notifications in the My Verizon app.

Karandeep Singh Oberoi is a Durham College Journalism and Mass Media graduate who joined the Android Police team in April 2024, after serving as a full-time News Writer at Canadian publication ...

Telecommunications giant Verizon is announcing a new suite of customer service experiences for consumers of its phone and internet offerings. Among other enhancements, Verizon customers now have ...

WASHINGTON (TND) — After a service issue impacted thousands of Verizon customers Monday, the company says the issue has been fixed. Just after 7 p.m. EST, Ilya Hemlin, a Verizon representative, told ...

SAN FRANCISCO, April 9 - Verizon (VZ.N), opens new tab said an AI assistant for the company's customer service representatives built using Google (GOOGL.O), opens new tab models had cut down on call ...

Many Verizon customers can’t hear you now. There appears to be a widespread outage of Verizon cell phone service, according to DownDetector, an online site that monitors websites and services. We are ...

Bills for your cable, phone, internet and wireless services can be exasperating. Our readers, also, often share with us their cost-cutting victories. Ellen Storch, though, is facing defeat after ...

The outage affected customers in Festus, High Ridge and Park Hills. Service was fully restored shortly after 10 a.m., ...