Total Quality Management, or TQM, is a process-centric management approach which focuses on customer satisfaction and employee engagement. The basis of TQM is that processes -- not people -- are to ...
Journal of Managerial Issues, Vol. 10, No. 2 (Summer 1998), pp. 183-203 (21 pages) Total Quality Management (TQM), sometimes called Total Quality (TQ), has been one of the most popular management ...
This article examines a co-operative union-management approach towards Total Quality Management (TQM) by recourse to a case study from the auto components manufacturing sector. Its purpose is twofold; ...
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