Earlier this year, Lara Frank*, a copywriter for a large tech company, wrote an email to her boss trying to clarify a miscommunication. Frank edited her email to remove superfluous exclamation marks — ...

Too much of a good thing can be bad, and it seems that we are seeing an overabundance of exclamation marks! They are usually used after an interjection or exclamation to indicate strong feelings!

I was scanning the first draft of an all-staff office memo I had written the other day, trying to strike the just-right balance between exuberance and self-dignity. I reserved the most scrutiny for my ...

“Thank you!!! We appreciate your business!!” writes a breathless customer service agent. “I’m sooo sorry!!!” writes an administrative assistant after making ...