Up until recently, most contact centers either used the customer relationship management (CRM) application for agent desktops or they relied on the embedded desktop that came with their contact center ...
SAN FRANCISCO and BOZEMAN, MT., April 24, 2007 -RightNow® Technologies (NASDAQ: RNOW) and Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), today ...
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