Some customers who send their consoles in for warranty repair are unhappy with long return times, inadequate fixes and poor customer service. Erica Ogg is a CNET News reporter who covers Apple, HP, ...

Previously, you could only get in-person repairs at Microsoft retail stores. Previously, you could only get in-person repairs at Microsoft retail stores. is a senior reporter covering technology, ...

Microsoft's warranty program can range from one to three years, and afterward, you're typically not able to receive any of the program's benefits. That's about to change, however, as Microsoft has ...

Xbox are continuing to improve how it designs, builds, distributes, and use its products to reduce its environmental impact and help it reach Microsoft’s goal of being a zero waste, carbon negative, ...

Microsoft has been making great strides in repairability with regards to their Xbox support. This is to the benefit of both individuals looking to repair devices and organisations looking to partner ...