These quiet consumers are known as shadow buyers, specifically because they lurk in the shadows as they seek to learn about the products and services available to meet their needs. They’re researching ...

Percent of U.S. Brands saw declining CX Index scores for the second year in a row, Forrester reported at its CX Summit.

Across the customer service world, the advantages of self-service for companies and customers are clear. But the best way to drive customers to self-service is a lot murkier. For some, the thought was ...

Hospitality outlets can now take advantage of voice ordering to increase revenue and retention. VCs see exciting opportunities for the technology in the B2C and B2B sectors.

Today, it’s much more common for firms to have to compete for work through formal purchasing processes—and, even when firms win these competitive pursuits, they are often required to deliver services ...

Wildfire Systems, provider of a financial technology platform that powers loyalty and reward programs and shopping companions, today introduced a solution enabling consumers to earn cashback and ...

First, economics are improving. Thanks to advances in training and infrastructure, the cost of processing speech has fallen by an order of magnitude, from around $2 to $5 per hour of audio to just ...

Spreetail, an e-commerce marketplace accelerator, today launched Listing Doctor, an artificial intelligence-powered tool that diagnoses and optimizes listings to boost visibility, conversions, and ...

Talkdesk Travel and Hospitality Experience Clouds are industry-specific customer experience solutions powered by agentic AI.

Formstack, a provider of data capture and workflow automation, has rebranded itself as Intellistack and launched Intellistack Streamline, a no-code process automation platform that empowers ...

Build with Wunderkind allows companies to select the performance marketing integration tools best suited for their architecture, resources, and goals.

LocaliQ, the digital marketing solutions business of Gannett, today unveiled its next-generation conversational AI Voice Agent, a feature within Dash by LocaliQ, its artificial intelligence-powered ...