Make 2025 the year you rethink your outsourcing location strategy. Lafayette Moran is vice president of CX contact center partnerships at Advensus. Moran has more than 25 years of experience in ...

Brightcove, a streaming technology company, has earned ISO/IEC 27001 certification for maintaining the highest level of information security management.

Forsta's new AI capabilities help organizations gain deeper insights and take action on customer and employee experiences.

Qlik, a provider of data integration, data quality, analytics, and artificial intelligence (AI), is partnering with TD SYNNEX, a global distributor and solutions aggregator, to enable Qlik to scale ...

While the term hyper-personalization has become a staple talking point and a goal in the industry the last few years, the executives participating in the CRM Playaz 'What is CRM in 2025' series feel ...

Kellie Romack, Chief Digital Information Officer of ServiceNow, discusses the company's strategic partnerships with Nvidia, Microsoft and Genesys, and the role those partnerships play in advancing AI ...

Omnisend customers can now compare performance across channels and leverage new export and sales attribution settings.

The integration of Sincera tools with The Trade Desk platform will help advertisers get a clear perspective on what they are buying. It will also empower publishers to provide the right range of data ...

Pipedrive, makers of CRM for small businesses, has passed the ISO 27001:2013 surveillance audit for information security management and achieved its extension, ISO 27701:2019, for privacy information ...

Informatica and Databricks are helping customers create and manage AI-ready data and generative AI analytics on the Databricks Data Intelligence Platform.

MobileAction has expanded its commitment to the Apple Search Ads ecosystem through a partnership with Skai ( formerly Kenshoo ), which has integrated its Apple Search Ads business into MobileAction's ...

While achieving the AI vision and realizing its full value and benefits is yet to come, a great deal of progress has already been achieved throughout the CX industry. Below is a list of lessons ...