Discord's support systems were recently compromised in a data breach, where hackers gained access to some user information ...
In the age of AI, great customer experience (CX) hinges not on speed alone, but on empathy. This article explores why fully ...
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Understanding customer experience

People will forget what you said, people will forget what you did, but people will never forget how you make them feel” (Maya ...
There is no shortage of Mexican food chains to dine at, but not all of them are worth your dollars. Here are some restaurants ...
The discount vouchers were being handed out by store staff to shoppers as a way of saying sorry 'when things don't quite go ...
Jaguar Land Rover is the third big British brand to have its operations severely affected by a breach this year.
A CBC News investigation revealed that cryptocurrency machines — which operate legally in Canada — have become the main ...
Crime rings are hiring accomplices to steal replacement debit cards from mailboxes or pick up old debit cards from homes as ...
Landry says plans are underway to improve toll collections on the Belle Chasse Bridge. During a Senate Transportation Committee meeting, State Senator Patrick Connick presented documents showing that ...
No one has told me whether the incorrect details matched a real account and the money has been spent by someone else, or if ...
Christopher from Denver fell into a familiar trap: the allure of online crypto casinos. With just a few months of blackjack ...
The massive cyber attack on JLR, whose cost now runs into billions, has shown that even the biggest businesses are fair game for online criminals. So if they come after your company, ...