Discord's support systems were recently compromised in a data breach, where hackers gained access to some user information ...
In the age of AI, great customer experience (CX) hinges not on speed alone, but on empathy. This article explores why fully ...
The Chief Executive Officer (CEO) of Ghana Tourism Development Company (GTDC), Prof Kobby Mensah, has highlighted a critical ...
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Understanding customer experience
People will forget what you said, people will forget what you did, but people will never forget how you make them feel” (Maya ...
The discount vouchers were being handed out by store staff to shoppers as a way of saying sorry 'when things don't quite go ...
Jaguar Land Rover is the third big British brand to have its operations severely affected by a breach this year.
Think IT leadership is about tech? Wrong. The future of IT success lives or dies on people skills, not coding skills.
A CBC News investigation revealed that cryptocurrency machines — which operate legally in Canada — have become the main ...
The Atlantic Daily, a newsletter that guides you through the biggest stories of the day, helps you discover new ideas, and recommends the best in culture. Sign up for it here. This is an edition of ...
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