Etihad Airways maintained strong passenger carryings in February. The airline released its passenger traffic statistics, ...

Do you just love taking your car to the dealer for service? J.D. Power says consumer satisfactiong with service visits ...

Porsche Cars North America, Inc. (PCNA) and its network of more than 200 dealers earned the number one ranking overall in the ...

To help retailers better harness the power and potential of consumers’ first-party data, leading customer engagement platform ...

NIA Mimaropa and Palawan previously held the title in 2018. Headed by Regional Manager William P. Ragodon and Division Manager Conrado V. Cardenas Jr., the two offices received the award during the ...

Nearly two-thirds of consumers surveyed see AI’s potential to increase the quality and speed of customer service. Genesys has released its latest research report The State of Customer Experience – ...

Ask anyone in a hospitality service or sales organization if they train their employees, and they’ll often detail their extensive orientation and classroom trai ...

The price of everything has gone up,” said Derek Sornson, co-owner of Dubs Sports Lounge in downtown Reno. That’s just one reason the beverage industry is dealing with increased ...