Abstract: This paper introduces a framework using multiple large language models (LLMs) to assess and enhance the customer service interactions of a staff in service industry. Effective communication ...
Abstract: There is restricted access to reliable data from distribution utilities due to privacy concerns, and inadequate infrastructure results in frequent outages and hinders analysis of power ...
SEATTLE — Light rail riders will notice more trains — and some shorter ones — as Sound Transit begins its final testing phase before connecting Seattle and the Eastside across Lake Washington.