Insurance brand Aflac is piloting generative AI company-wide, including integrating it into its call center. SVP Keith Farley ...

United States, 16th Mar 2026 - As car buyers increasingly begin their purchasing journey online, automotive dealerships ...

ServiceNow's AI tools, developed internally under Kellie Romack, aim to boost IT services. The company noted more than 240 AI ...

Recon Analytics has acquired Atom Insights, a device market intelligence firm with operations in Canada and India. Terms were not disclosed. Hanish Bhatia, Founder of Atom Insights, joins Recon ...

As more telecom customers manage their accounts digitally, mobile apps and websites have become the primary way to pay bills, check usage and make service changes. To better capture the digital ...

ServiceNow experts and customers highlight why acting at pace, deploying cross-system AI agents and governance are key in AI ...

Metapack reports that high-volume shippers often miss key delivery blind spots, impacting efficiency and customer satisfaction.

Research from Nvidia has concluded that artificial intelligence (AI) is accelerating the industry’s transformation, unlocking new business and revenue opportunities. The fourth annual State of AI in ...

Refund fraud is now a business, with methods and tutorials sold to exploit return policies for profit. Flare shows how fraudsters turn refunds and chargebacks into a repeatable profit model.

Salesforce's new CCaaS shifts CX architecture, placing resolution at the core by interpreting intent and automating workflows across systems.

The Salesforce-focused platform expands with RocketVideo and a new acquisition as enterprises seek deeper insight from customer calls.