By leveraging AI, companies can empower customer service representatives to provide more personalized, engaging experiences ...

What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer ...

THE SM group continues to enhance its customer experience strategies as more consumers seek personalized shopping and ...

Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.

Discourse around what some are calling the “Gen Z gaze” erupted on X this week as older generations complained about customer ...

Exceptional customer service doesn’t happen by accident — it’s the result of intentional decisions that prioritize listening, ...

An Adidas data breach through a third-party vendor exposed customer details like emails and phone numbers, raising concerns ...

Oklahoma City, OK – Bathrooms by Genie, a renowned bathroom renovation company based in Oklahoma City, is proud to announce ...

By combining Filipino talent with American service standards, Loop Contact Solutions is reshaping customer engagement for U.S ...

In this edition of “Ask the Board," we feature accomplished entrepreneur Vanessa Yakobson, CEO of Blo Blow Dry Bar and ...

Customer service refers to the assistance an organization offers to its customers before and/or after people buy or use its ...

Silverback Chatbot, a provider of AI-powered communication solutions for businesses, has formally announced the launch of its ...