The Social Security Administration’s acting inspector general has opened a review of the agency’s call center wait times and its ability to deliver services to Americans. The investigation was ...

As Social Security Commissioner Frank Bisignano tells it, callers only had to wait an average of 8 minutes to speak to an agent on the phone in July. “We had a bold goal of single-digit wait time on ...

Dan Smoker called United Airlines' official customer service number, but claims an agent eventually transferred him to a scammer Getty A Denver resident says he lost $17,000 after he claims a United ...

AT&T will pay $177 million to settle claims over two major 2024 data breaches. Impacted customers can claim up to $5,000 for documented losses, depending on the breach. Claims must be filed by ...

Not everyone has access to cell service. In some rural areas, a landline is the only option, and many elderly people still depend on them. So what happens if that landline phone no longer works? For ...

A pair of Democratic senators on Monday fired a bevy of questions to Social Security Commissioner Frank Bisignano about the agency’s decision last week to reassign 1,000 field office employees to help ...

In recent days, the Social Security Administration and its newly confirmed commissioner Frank Bisignano have celebrated “key milestones” in its quest to improve customer service, citing its ...

In hindsight I’ll say: I always thought going crazy would be more exciting—roaming the street in a bathrobe, shouting at fruit. Instead I spent a weary season of my life saying representative.

If you are or were an AT&T customer between 2019 and 2024, you may be eligible to get a check soon. AT&T has agreed to a settlement of $177 million to close out two class action lawsuits, both of ...

WASHINGTON — Millions of current and former AT&T customers may soon be eligible for a share of a $177 million settlement tied to two major data breaches. In 2019, cybercriminals accessed Social ...

AT&T lost information on millions of its U.S. customers last year—not just account numbers, but full names, phone numbers, email addresses, physical addresses, birth dates, and even social security ...