CHICAGO (AP) — Comcast, long dogged by a terrible reputation for customer service, is planning to hire thousands and is rolling out new tools to improve its interactions with customers. “There are ...

As we all know by now, calling the cable company to try to cancel your service ranks somewhere between a mugging and hernia surgery. At Comcast, they send you over to a customer retention specialist ...

Comcast is planning to cut jobs at its biggest unit that houses its Xfinity internet, mobile and pay television business, a source familiar with the matter said on Friday, as the company attempts to ...