The activist investor is calling on Workiva to review strategic alternatives and refresh its board after years of posting ...

India's CX industry is losing jobs as customer services providers are adopting AI-power platforms in the name of streamlining ...

There's actually a chance to earn the big bucks at Buc-ee's. Here are eight jobs that pay more than $50,000 a year at the ...

Most stores try to make their return policies as fair and transparent as possible, but of course, that isn’t enough for some customers. When one customer didn’t like the store’s return policy, she ...

SEASON. HY-VEE EMPLOYEE IN IOWA IS GOING ABOVE AND BEYOND WITH HER HELPFUL SMILE. YES, AS SHE WALKED INTO WORK THIS MORNING, SHE WAS GREETED WITH A BIG SURPRISE. SHE LOOKS SHOCKED. JULIE HEADLEY IS ...

Salesforce CEO Marc Benioff has confirmed a major restructuring of the company’s workforce, cutting 4,000 support staff as artificial intelligence takes on a larger share of customer-facing operations ...

ChatGPT launched only three years ago. Since then, leaders including Marc Benioff and Jensen Huang have been adamant that cheaper alternatives to labor won’t cause mass unemployment. But in reality, ...

KANSAS CITY, Mo. — A Blue Springs, Missouri, Hy-Vee employee has been awarded the company’s highest honor. Mike Hackett, the service manager at the Blue Springs Hy-Vee, has been creating an ...

A former manager at two Los Angeles area banks was indicted on charges of bank fraud and identity theft as part of an FBI investigation into allegations that he stole hundreds of thousands of dollars ...

A customer in Louisiana did not, in fact, 'love that chicken from Popeyes' — at least not the way it was served to her. What should have been a routine food order turned into a police matter after a ...

Plymouth City Manager Paul Sincock, known for his upbeat Disney-inspired phone greetings and dedication to customer service, is retiring after nearly 48 years. Sincock, initially reluctant to become ...