AI chatbot data leak exposes millions of Sears Home Service customer records, including voice recordings and chats.

The landscape of workplace safety and personal health screenings in the Greater Boston area involves a variety of technical procedures that can often seem complex to the uninitiated. In a major ...

The challenge now is to identify use cases where agentic systems can produce measurable improvements in productivity, quality, and customer experience.

Thousands of customers have called the Baltimore Gas and Electric Company’s customer call center in the past year; many were met with hourslong wait times and unfulfilled promises from BGE to call ...

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Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

All products featured here are independently selected by our editors and writers. If you buy something through links on our site, Mashable may earn an affiliate commission. Another Black Friday ...

Enterprise software giant Red Hat is now being extorted by the ShinyHunters gang, with samples of stolen customer engagement reports (CERs) leaked on their data leak site. News of the Red Hat data ...

In hindsight I’ll say: I always thought going crazy would be more exciting—roaming the street in a bathrobe, shouting at fruit. Instead I spent a weary season of my life saying representative.

Sample, seen in 2013, came the Capital Region to study at the University at Albany, where he was accepted into the Educational Opportunity Program for students with financial need. He graduated magna ...

A Dauphin County woman is bringing a new flooring service to homeowners and businesses. Wendy Langan, a corporate professional turned entrepreneur, recently opened a Floor Coverings International ...