The cost of goods is going up. Labor is going up. And, for the consumer, that means the price of everything is skyrocketing. Just take a look at inflation over the past several years. In June of 2022, ...

Flooring connects directly to brand identity and plays a role in customer satisfaction and loyalty. Retailers who invest in ...

Agentic AI—intelligent systems capable of autonomous reasoning and action—is rearchitecting customer support to meet the ...

To say that customer experience is important might be the understatement of the decade—or at least of the previous few years. The business benefits of focusing on customer experience can't be ...

Customers like doing business with companies that not only provide strong services, but help them feel engaged or, at the very least, give them a sense of trust. Doing that can be tricky, though. That ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Today’s business landscape isn’t defined just by products or pricing—it’s defined by ...

If you keep your employees happy, will they make your customers happy as well, through superior customer service? My knee-jerk reaction would be, “Of course they will!” But you never know when what ...

As a general rule, companies try to make customers happy, because happy customers are more likely to spend money. Sometimes, however, you realize that the things you’re doing to make customers happy ...

Strong brands aren’t built through big ad budgets but by delivering consistent, memorable customer experiences that create loyalty, trust and powerful word-of-mouth marketing. Exceptional customer ...

The toys and prizes that have come along with Happy Meals are iconic in their own right, and one of their Halloween standbys ...