The choice between one project and many projects isn’t black and white, documentation such as Support multiple clients with a ...

The “Summary” menu button, near the standard “add” button on the top of the page, allows you to see a summary of all items ...

Customers will be able to see vulnerabilities, prioritize risks, and close them with automated workflows. After over a week ...

Jira Service Management has earned its place as a leading ITSM platform, particularly for organisations aligned with the Atlassian ecosystem. However, as service management needs evolve, it’s natural ...

Discover the best Application Performance Monitoring (APM) tools that enable enterprises to enhance application performance, ensure seamless digital experiences, and drive long-term growth in 2025.

Explore the essential incident management tools tailored for CIOs in 2025, focusing on AI automation, downtime reduction, and improved operational efficiency. Uncover their features, pricing, and ...

The 2025.3 release is carefully timed as IT leadership looks for reprieve. With pressure mounting to enhance their automation, accelerate service delivery, and support a broader digital agenda, ...

With organizations moving from AI experimentation to enterprise-wide adoption in 2025, IT leaders are facing rising pressure to embed intelligence across strategy, operations, and delivery. New ...

GUEST OPINION: Choosing an ITSM platform can feel a bit like choosing a long-term partner: you’re not just buying features, you’re committing to a way of working. When people ask “what’s the best ITSM ...

For many Android developers, “ITSM” sounds like something that belongs to the ops team, not the mobile squad. You write code, ship features, fix bugs, and move on to the next sprint. Service desks, ...

The evolution of IT Service Management (ITSM) has reached an exciting new stage. As businesses face increasing operational complexity, the combination of Agentic AI and Now Assist marks a significant ...