Roblox Corp. is facing criticism from three advocacy groups who say the parental approval required before children can play games involving “sensitive issues” like marriage equality and pay equity in ...

At the Service Trade Fair held in Beijing on September 12, 2025, Qunar Travel was awarded the "Digital Intelligence Influence" Pioneer Case for its innovative AI customer service ticket assistant, ...

A few years ago, I was advising a subscription software company that hit a wall with customer support. Tickets were piling up, first response times had stretched past 48 hours, and the team was ...

Smarsh has launched an AI-enabled experience on Smarsh Central, its award-winning digital support platform, for a select group of customers and partners. Powered by Agentforce, this innovation will be ...

Salesforce is laying off 4,000 employees, who will be replaced by AI agents. A year ago, it claimed that AI would not lead to redundancies or job losses. Yesterday, Teleperformance's share price fell ...