Butler says the company had “worked very closely with Google” to prevent the Verizon AI agent from hallucinating by creating ...

The enhanced customer experience includes AI-driven support in the app that is more customized and available around the clock.

We spoke to Verizon's consumer group CEO about how he sees Google Gemini revolutionizing customer service quality.

Verizon Communications Inc (NYSE:VZ). unveiled a multi-pronged overhaul of its consumer services Monday, debuting a suite of artificial intelligence-driven tools, retail expansions, and live agent ...

Investing.com -- Verizon Communications Inc (NYSE:VZ). unveiled a multi-pronged overhaul of its consumer services Monday, debuting a suite of artificial intelligence-driven tools, retail expansions, ...

Once a customer contacts Verizon, the set-up provides updates through the My Verizon app, SMS or return calls. Verizon CEO Hans Vestberg stated the company is “setting a new standard for customer ...

Verizon, America’s Most Reliable 5G Network, Launches Industry-Leading, AI Powered Customer Experience Innovations Verizon Communications, Inc. - GlobeNewswire - Tue Jun 24, 5:30AM CDT ...

Verizon's customer transformation is built on the foundation of America's fastest and most reliable 5G network at home and on the go.

The launch includes a dedicated “Customer Champion” support system powered by Google’s AI models, a revamped MyVerizon app with greater personalization, and 24/7 live chat support.

Investing.com -- Verizon Communications Inc (NYSE: VZ). unveiled a multi-pronged overhaul of its consumer services Monday, debuting a suite of artificial intelligence-driven tools, retail expansions, ...