From Insight to Action: How Alorica Refines CX
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YouTubeFintech Confidential
From Insight to Action: How Alorica Refines CX
What happens after the best agents rise to the top? 🥇🗣 How does AI help bring empathy to the front lines? 💬🔄 “Let’s go back and refine that so that way we can bring those agents to the floor to the support.” – Aimee Ford, Vice President of Client Experience at Alorica Jay King, Head of Operations at Alorica, was part of the ...
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